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Workshop on Client Interfacing Skills

Dear Member,

Indo American Chamber of Commerce (IACC) takes pleasure in inviting you to Workshop on “Client Interfacing Skills” to be held on Saturday, January 29, 2011 between 9.30 a.m. and 1.30 p.m. at Regus Business Centre, Chennai.

The trainer for this program is Ms. Bhavani Janakiram, MMM Training Solutions.

The objective of this program is to enable participants to acquire skills and thought processes that will help them effectively handle challenging clients – interfacing situations. This workshop will cover the following aspects:-

Managing Customer Expectations:

  • Understanding, customer needs and customer expectations 
  • Managing customer expectations
  • Managing the perception of customer
  • The ‘Golden Rules’ of ensuring customer satisfaction

Good Etiquette in customer Service:

  • Customer Expectations - Handling customer effectively, Understanding customer expectations, Managing customer expectations and keeping customer informed and involved
  • Essentials of Customer Services- Developing customer service orientation, Essentials of quality customer services
  • Handling challenging clients- Aggressive/demanding clients, Angry clients, Empathy – understanding the difference between ‘Empathy’ and ‘Sympathy’ and using the right phrases to empathize

The outcome of this training session will have:

  • Learning to effectively deal with challenging clients situations
  • Understanding the perspectives of our clients and dealing with them appropriately
  • Using words and phrases that helps with facing challenging customer situations
  • Environment of shared learning and open feedback for personal improvement

Training Methodology involves:

  • Role play situations
  • Games and Group Activities
  • Audio and Video Clips


You may kindly send your registrations to Ms. Mahalakshmi by e-mail to mahalakshmi@iaccindia.com with the following details:

Cell phone

Registration Fee: (per delegate)

IACC members – Rs. 1500/- 

Non-members: Rs. 1800/-

An early bird discount of 10% is applicable on registration fee for those who register on or before January 20, 2011. Please issue a Cheque / DD in favor of ‘Indo-American Chamber of Commerce’ payable at Chennai.

We look forward to your registration at the earliest.

Yours Sincerely,

Sujatha Ravishanker
Branch Secretary

Speaker Bio:

Bhavani Janakiram is a creative, articulate, goal-oriented achiever with excellent organizational, analytical & interpersonal skills; and her 20 years of multi-disciplinary experience enables holistic and effective execution of a multitude of programs.

Bhavani has worked with Companies like Hinduja Hospital, Parinam School, Port Harcourt (Nigeria), Feminist Association for Social Action, Sify.com, Devaki Hospital,Winspire Language World, Paradigm-Shift Outsourcing Solutions, WLC College, Nuveda E-learning

Bhavani’s area of expertise – Accent Neutralization, Client Interfacing Skills, Negotiation Skills, Making Customer Service Work, Written and Spoken Business Communication  , Leadership Development, First Time Manager, Spoken English, Call monitoring and coaching, Business Etiquette Conflict Resolution , Team Building, Cross Culture Training (US/UK/Singapore/Japan), Presentation Skills, Personality  and Assertiveness, PI & GD skills, Work Life Balance, New Recruits Induction, Sexual Harassment in the Work Place, Personal Effectiveness, Self Defense for women.

Bhavani has conducted training program for companies like TCS, Congruent, Saksoft, E-serve, Scope International, Wipro, ABN-Amro Bank BPO, ITC, BHEL, Vellore Institute of Technology, HCL, Office Tiger, Convansys, Maples ESM, Blue Dart, Cognizant Technologies, Igate, Syntel, Tesco, Shriram epc.

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