Page 80 - IACC Newsletter August-September 2013 Issue 13

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Lee Conrad, national coordinator in New York for a small group of union-affiliated IBM workers, said his group uncovered
the latest local IBM cuts. IBM has stopped reporting head count by location in recent years. The reason? “Frankly,” Conrad
told The Post, “IBM doesn’t want the governors of the states that have given those handouts and tax breaks to know IBM
has pretty much dismantled their local workforces.” IBM has outsourced jobs not only to India but also to Mexico, the
Philippines and other lower-cost locations. IBM did not address the specifics of its outsourcing policies in the US nor
confirm numbers and had no comment on the leaked document when contacted by The Post. Dr. Ron Hira, who is director
of public policy at the Rochester Institute of Technology and studies American outsourcing, dismisses talk of bringing the
jobs back to America.
“President Obama has talked a lot about outsourcing but has done literally nothing about it,” he said.
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HGS Reaches 40-Year Milestone in USA
HGS team in USA completed 40 years in October, 2013. The team began its call center services in Peoria H1 center in 1973
with about 50 customer service representatives. HGS delivers from 10 centers in the U.S., four of which are located in
Peoria (one of them being the fulfillment center). 2300 associates operate from these centers catering to over 130
HGS services a large number of industries across the U.S. ranging from consumer products and electronics, telecom and
banking to healthcare, retail, life sciences, automotive, transportation and logistics. Team USA retains a highly sustainable
partnership with all their customers, some of them being as old as the U.S. center. The year 2013 is quite eventful for
HGSUSA, with fresh milestones being reached each month. New partnerships with renowned companies have kept the
team upbeat and raring for more.
On the occasion of its 40-year anniversary celebration, Partha DeSarkar, CEO - HGS, congratulated the entire team of HGS
USAwith the message, "Congratulations to the entire team of HGS USA on completing 40 glorious years serving customers
across the U.S. Your untiring efforts have expertly seen HGS through many challenging times. A special thanks to those
who have been with the organization for more than 30 years. Your dedication has brought HGS to its present level of
distinction. Wishing HGS USA the very best and look forward to a lot more significant milestones and achievements from
the team."
Acknowledging the efforts of the team that has helped HGS reach such a significant milestone in the U.S., Kathy
Hamburger, President - HGS USA, said, "Each member of the HGS USA family is important to the success of the company,
and we would not be where we are today without each one of them."
About Hinduja Global Solutions (HGS):
HGS, part of the multi-billion dollar conglomerate - Hinduja Group, is a world leader in Customer Relationship and Business
Process Management, with a global footprint across North America, Latin America, Europe, Asia and Africa. With over
three decades of experience with some of the world's most recognized brands, it delivers the best practices that drive
exceptional results for its clients. Its contact center solutions, back office transaction processing services, domain analytics
and process consulting solutions combine operational excellence with functional expertise. It enjoys "Preferred Partner"
status with most of its major clients. HGS currently serves 535 clients through its 56 Global Delivery Centers & employs
over 23000 people worldwide. HGS India is a public limited company, listed on the National Stock Exchange (NSE) and
Bombay Stock Exchange (BSE). It had a turnover of $364 million in the fiscal year 2012-13.
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