Page 63 - IACC Newsletter January 2013 Issue no. 8 HD

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Allstate to open tech center in Bangalore
Allstate Corp, the second largest insurer in United States will inaugurate its first technology and operations center in
Bangalore. With the opening of its India tech center, Allstate will join the league of the world's largest corporations such
as GE, Microsoft, Volvo and Barclays who have technology and R&D centers based here.
Allstate is already served from India through its vendors such as Infosys, Syntel and Wipro. "The center will be an
integral part of Allstate's value chain providing an extended technology infrastructure, supporting a 24x7 operational
work-flow and enhancing the technology and innovation capabilities," said Chetan Garga, Managing Director of Allstate
Solutions Pvt. Ltd. (ASPL) in India.
"It will be a largely technology services center serving in the areas of business intelligence, analytics, testing and
mobility," said Garga.
The India Technology Centre for Allstate will complement similar capabilities the Illinois based insurer has in the US and
Northern Ireland. The India technology center will accommodate about 547 employees.
With annual sales of about $34 billion, Allstate serves about 16 million households in the US. The India Technology
Centre may also take up some business process services in future, but that's not the primary goal, said Garga. India has
become the hub of technology back-end of world's largest corporations. This year Unilever announced a new tech
center in India, while other firms such as GE, Honeywell and Shell said they will expand their R&D and technology
capabilities in India.
Wal-Mart chief Mike Duke confident of setting up India business
Mike Duke, President & CEO, Wal-Mart Stores Inc.
Amid fierce opposition to Foreign Direct Investment (FDI) in multi-brand retail and the Indian government agreeing to an
inquiry into lobbying by Wal-Mart, the global retail giant says it's confident of setting up shop in the country.
Mike Duke, President and CEO of Wal-Mart Stores Inc., believes the hurdles in India will eventually get ironed out. "I still
believe that in India things will get worked out. I am confident that is a country that has such an opportunity to help
both the farmers, the consumers all the way up to the supply chain. I have travelled in India. I feel for the people of
India. India is missing on the opportunity because of inefficiency of the supply chain. I believe that over time, the process
will get worked out in India and we can help people in India live a better life," Mr. Duke said.
Wal-Mart is one of the world's most successful and also one of its most controversial companies. Its model of global-
sourcing at a very large scale helps ensure that prices are low for customers. Wal-Mart says this allows them to give
people a better life.
But the retail giant also has many critics. Labor unions, environmental activists and community groups have been
protesting against its policies, business practices and foreign product sourcing methods. Wal-Mart even faces charges of
racial and gender discrimination.